Description

When team dynamics break down, unresolved issues can quickly lead to conflict, disengagement, and even employee turnover. This course equips you with practical strategies to resolve conflicts, build trust, and create a healthier workplace through effective employee communication strategies.

A power pack guide, with Step-by-step tutorial videos, audio and various resources in pdf format are all included.

Course Highlights

Master best practices for investigation, evidence-gathering, and effective interviews to resolve workplace issues.
Learn the roles of tripartite partners and fostering fair employment practices.
Apply established frameworks like PACT for structured and effective grievance resolution.
Utilise proven negotiation models such as Fisher & Ury’s Principled Negotiation, BATNA, and Win-Win approaches for successful outcomes.
Gain practical experience through realistic workplace scenarios covering common issues such as discrimination, unfair dismissal, harassment, and salary disputes
Develop techniques for transparent and defensible documentation and reporting of dispute resolutions.